Tech support screen with customer using online service with chat bot to get support.
Blog Post

Tech Support Scams: How to Spot, Avoid, and Report

  • August 23, 2023

In today’s digital age, technology has become an integral part of our lives, but its many benefits also come with potential risks. One prevalent threat consumers face is tech support scams, where malicious actors prey on individuals’ lack of technical knowledge and fear of technology. This blog will guide you through identifying, avoiding, and reporting these scams.

Spotting Tech Support Scams

Tech support scams often start with an unsolicited phone call, email, or popup message on your computer claiming to be from a reputable tech company. Here are some red flags to watch out for:

  1. Unexpected Contact: Legitimate tech companies won’t contact you out of the blue – by phone, email, or text message – to offer tech support.
  2. Urgent Requests: Scammers create urgency by claiming your device has a critical issue that needs attention immediately.
  3. Request for Remote Access: They might ask for remote access to your computer, allowing them to install malware or steal personal information.
  4. Payment Requests: Scammers may insist on payment for their services using gift cards, wire transfers, or other untraceable methods.
  5. Pressure to Act Quickly: Be cautious if you’re pressured to make decisions or provide personal information immediately.

Avoiding Tech Support Scams

Protecting yourself from tech support scams requires awareness and skepticism. Here’s how you can steer clear of these traps:

  1. Initiate Contact: If you suspect a problem with your device, contact the tech company directly using their official contact information.
  2. Stay Informed: Educate yourself and your family about the tactics scammers use so that you’re better equipped to recognize them.
  3. Use Reliable Security Software: Install reputable security software to detect and block phishing attempts and malware.
  4. Hang Up on Unsolicited Calls: If someone calls saying they’re tech support, hang up and contact the company directly using verified contact details.
  5. Don’t Share Personal Information: Avoid sharing sensitive information unless you’re certain about the legitimacy of the request.

Reporting Tech Support Scams

If you encounter a tech support scam, it’s crucial to report it to the appropriate authorities. Here’s what you can do:

  1. FTC Complaint: File a complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint. Provide as much detail as possible about the scam.
  2. Local Authorities: Contact your local consumer protection agency or law enforcement if you believe you’ve fallen victim to a scam. You can file a complaint in Washington State here: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx.
  3. Internet Crime Complaint Center: https://www.ic3.gov/ Reporting internet crimes can help bring criminals to justice and make the internet a safer place for us all.
  4. Tech Companies: Report the scam to the tech company impersonated by the scammer. They may take steps to alert other users.
  5. Spread Awareness: Make sure you share your experience with friends and family to help them stay vigilant against similar scams.
  6. Contact your Banker: Let your banker know that you may have been a victim of fraud so they can take the necessary steps to help you protect your account.

Remember to be skeptical of unsolicited communication, never provide remote access to your device, and report any suspicious activity promptly. By working together, we can create a safer online environment for everyone.