Protecting Your Account From Email Breaches

As part of our commitment to safeguarding your financial interests, we want to bring your attention to an emerging security threat: email breaches. There has been an increase in email accounts being compromised, leading to fraudulent requests for changes to beneficiary account numbers on existing external (ACH) transfers and wires.

To protect your account and prevent unauthorized access, we recommend the following best practices:

Vigilance: Always be cautious when receiving emails related to financial transactions. If you receive an unexpected request to change beneficiary account details, take the time to verify its legitimacy.

Verification Process: Whenever you receive a request for changes (such as beneficiary account updates), please follow this simple procedure:

Step 1: Call Your Vendor: Reach out to your designated vendor or contact person directly using a trusted phone number. Confirm the authenticity of the request and verify any changes requested.

Step 2: Double-Check Details: Compare the information provided in the email with what you have on record. Look for any discrepancies or inconsistencies.

Step 3: Stay Skeptical: Be cautious of urgent or unexpected requests. Fraudsters often create a sense of urgency to manipulate victims.

Secure Communication: When communicating sensitive information, use secure channels. Avoid sharing confidential details via email unless you are certain of the recipient’s identity.

Password Hygiene: Regularly update your email account password and avoid using easily guessable combinations. Enable two-factor authentication (2FA) for an added layer of security.

Report Suspicious Activity: If you suspect any unauthorized activity related to your account, promptly notify our customer support team. We take every report seriously and will investigate promptly.

Remember, your security is our top priority. By staying informed and following these guidelines, you can help prevent email breaches and protect your financial well-being.