Mobile Banking

You can send money to friends, family, and others you trust.²

Since money is sent directly from your bank account to another person’s bank account within minutes,¹ it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Customers enrolled in Coastal Community Bank online banking and mobile banking. Please make sure have the most recent Coastal mobile app. Contact customer support at 425.257.9000 or eBanking@coastalbank.com if you have questions.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

You can send, request, or receive money with Zelle. To get started:

Log into the Coastal mobile app and select “Zelle” in the menu. If you’re not yet enrolled, you’ll be asked to accept our terms and conditions. You must enroll an email or U.S. mobile phone number and link a deposit account. You will receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

Add or select a recipient – To add a trusted recipient, select the “+” icon at the upper right of your screen and enter your recipient’s information. If your recipient is already in your list of recipients, select their name and continue.

Enter the amount and select your funding account – Enter the amount you want to send and choose an account to fund your payment. Click “Continue.”

Review and send – Carefully review the details of your payment before you send it. After you send your payment you’ll get a confirmation screen with details of your payment. Once the payment is sent, it cannot be canceled if the recipient is already enrolled, even if you send it to the wrong person.

The recipient is notified – Your recipient will be notified by email or text message with the details of your payment and instructions on how to enroll to receive the money if your recipient is not already enrolled.

Recipients must enroll to receive money – If your recipient is not enrolled with Zelle, they’ll need to enroll to receive money. They will have fourteen (14) days to complete their one-time enrollment using the same email address or U.S. mobile number you used to send them the payment. If your recipient does not enroll with Zelle within 14 days, the money will be returned back to your account. Once your recipient enrolls with Zelle, the money will move directly into their account and will typically be available in minutes.

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”²

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.¹

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.

2. Select Coastal Community Bank.

3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.²

Since money is sent directly from your bank account to another person’s bank account within minutes,¹ Zelle should only be used to send money to friends, family, and others you trust.

Neither Coastal Community Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected, or if you send money to the wrong recipient.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Coastal Community Bank doesn’t charge a fee to send or receive money with Zelle,⁴ however, there may be scenarios where using Zelle may incur charges. For example:

If you send a transaction for which you have insufficient funds to cover the transaction, non-sufficient funds (NSF) fees may apply.

If you initiate transactions from a savings account, excessive transaction fees could apply (see Fee Schedule).

At this time, the Zelle service is a consumer only product and is unavailable for business use.

It’s easy — Zelle is already available within your mobile banking app! Check our app and follow a few simple steps to enroll with Zelle today.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or MasterCard^® debit card with a U.S.-based account (does not include U.S. territories).

Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

When you enroll with Zelle through your mobile app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 425.257.9000 so we can help you.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Money sent with Zelle is typically available to an enrolled recipient within minutes.¹

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.¹

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give our customer support team a call at 425.257.9000 or get in touch through our support page.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Yes! They will receive a notification via email or text message.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app your information is protected with the same technology we use to keep your bank account safe.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Coastal Community Bank nor Zelle offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

At this time, the Zelle service is a consumer only product and is unavailable for business use.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team for assistance in moving your email address or U.S. mobile phone number to Coastal Community Bank so you can use it for Zelle.

Once your email address or U.S. mobile phone number has been moved, it will be connected to your bank account so you can start sending and receiving money with Zelle through Coastal Community Bank’s mobile banking app and online banking. Please call customer support at 425.257.9000 for assistance.

At this time, the Zelle service is a consumer only product and is unavailable for business use.